Hello and welcome to the Shipping Information page!
Here you can find a nifty little lifecycle of your order's journey from the time you place your order to arriving at your doorstep:
(business days Mon-Fri since shipped)
Handling Time : 1 - 3 working days
Shipping time takes approximately:
18 - 40 days to USA
18 - 40 days to Canada
11 - 40 days to Europe Countries
20 - 40 days for the rest of the world
Keep in mind that delivery dates are not guaranteed and may include extra transit time because of unforeseen delays. Late deliveries are always a possibility, however, we will try our best to ensure all deliveries arrive on time. Depending upon what is ordered sometimes you may receive multiple packages for a single order. The reason for this is because we use multiple fulfilment companies located in different regions in order to cut down on shipping and processing times.
Tracking my order?
When you're dealing with worldwide international shipping tracking numbers are not always available immediately after shipping so please allow for about 5 - 10 business days after your order has been processed at which time it will be automatically email to you.
Why is my order stuck in transit?
Occasionally, orders do get delayed when entering the country. With inspections and customs packages can be stuck for up to 1 - 5 weeks with no updates to the tracking. This is fairly uncommon, but it does happen. If your order is stuck and hasn't moved for several days unfortunately there's nothing that can be done to get it moving again, besides simply waiting it out so we thank you ahead of time for your patience.
I listed the wrong shipping address by mistake!
Unfortunately, this is something beyond our control as we us an automated system that copy and pastes exactly what you list as your shipping address. With that, we can not accept any responsibility for customers listing incorrect information. In this situation we would advise you to contact your post office as soon as possible for guidance.
Orders that have been "Returned to Sender"
All customers are responsible for providing an accurate shipping address and monitoring their order(s) while in transit as important updates are often added to the tracking information. I.E. "Delivery failed - package is waiting at the local post office for the next XX days before it's returned to sender."
Cooltitan.com is not responsible for unsuccessful deliveries to incorrect shipping address provided by the customer on the order page. Cooltitan.com is not responsible when customers fail to accept orders or fail to retrieve orders from the post office. With that, no refunds, credits or replacements will be issued in these situations.
All customers must check and monitor their order while in transit.
Customer must monitor their order while in transit as important updates are often added to the tracking information. I.E. "Delivery failed - package is waiting at the local post office for the next XX days before it's returned to sender." Cooltitan.com is not responsible for packages delivered to the correct shipping address listed on the order page but the customer fails to accept the package or pick the package up from the local post office. With that, no refunds, credits or replacements will be issued in these situations.